You are not able to cancel your contract for any goods ordered from us which are bespoke, personalised or engraved.
For any other goods if you wish to cancel an order before the goods are despatched, please email
firstname.lastname@example.org or write to:
33b Lauriston Road
London E9 7EY
T +44 (0)7867 998 041
You can return goods for a full refund at any time up to seven working days after the day you received your order by informing us in writing at email@example.com. You must return the goods to us in the same condition in which you received them and at your own cost and risk.
Refunds will be processed within 30 days to the same card used to pay for your purchase.
If your goods are faulty or incorrect, you must let us know in writing by sending an email to firstname.lastname@example.org. You must return the goods to us in the same condition which you received them. Only in the case of faulty or incorrect goods will we be responsible for the cost of returning the goods to us.